GENERAL TERMS AND CONDITIONS OF SALE

1. PURPOSE

These general terms and conditions of sale exhaustively define all rights and obligations between the company SARL CELESTHOTEL and the Customer wishing to purchase services offered for sale on the website www.celeste-hotel.fr. All terms and conditions of booking rooms in our hotel, between our hotel and the Customer, will be governed by these general terms and conditions. They govern all stages of the sale, from making a reservation to guaranteeing the products ordered, including payment, delivery and the Customer's right of withdrawal.
We inform you that, to the extent that you book one or more rooms in our hotel online, your agreement regarding the content of these general terms and conditions of sale does not require a handwritten signature.
Our hotel is required to regularly adapt the text of the general terms and conditions of sale and asks its customers to read the version in force on the day of booking.
For this purpose, the customer has the option to download, save and reproduce the general conditions.
The possibility of making reservations for rooms and services of our hotel on the Site is reserved for individuals, i.e. people who are not seeking to satisfy their professional needs.


2. RESERVATION

The customer chooses the services presented on our reservation platform. He acknowledges having read the nature, destination and reservation terms of the services available on our reservation platform and having requested and obtained the necessary and/or additional information to make his reservation with full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, such that our liability cannot be sought in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.


1. RESERVATION CONDITIONS

A credit card is required to guarantee your reservation. This guarantee covers any total or partial cancellation, any no-show, and any damage noted by the Hotel during the Customer's stay or after their departure, due to their actions or those of one of the people for whom the Customer has booked a stay at the Hotel. Payment for the stay is made on site.
Arrivals are from 3:00 p.m. to 10:00 p.m. For any arrival after 10:00 p.m., we ask that you inform the hotelier no later than the same morning.
Rooms must be vacated no later than 11:00 a.m. on the day of departure.
Upon arrival, unless otherwise agreed by the hotelier, the customer cannot demand to occupy the room before 3:00 p.m. The nightly rental ends at 11:00 a.m. (until 2:00 p.m. with a supplement of + 30 Euros), regardless of the customer's arrival time. A luggage storage service allows customers to leave their luggage at the hotel reception.



3. RESERVATION PROCESS

Reservations made by the customer are made via the electronic reservation form accessible online on the Site.
The reservation is deemed to be made upon receipt of the reservation form or the reservation request by our hotel, or upon online prepayment by credit card.
Any booking process follows these steps: • you tell us the criteria for your request • we offer you one or more offers • you choose the offer that suits you • the summary of your booking is displayed (details and total price) • you check and, if necessary, correct your booking • you definitively validate your booking after having validated our general terms and conditions of sale • you may be required to pay for your booking in secure mode • a detailed confirmation of your booking is displayed on the screen (to be printed and kept) • you receive a detailed confirmation of your booking at the email address you provided to us. The booked stay is only definitively acquired after you have received our confirmation. 4. CUSTOMER SERVICE
For any complaint relating to a hotel reservation, the customer can contact our customer service:
Tel : +33 (0)5 61 94 74 84
E-mail : contact@celeste-hotel.fr
Hôtel CELESTE - Service client
32 rue Lamartine
31110 LUCHON


4. CANCELLATION OR MODIFICATION BY THE CUSTOMER

The customer is reminded, in accordance with Article L. 121-21-8 12° of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-21 of the Consumer Code. The conditions of sale of the reserved rate specify the terms of cancellation and/or modification of the reservation. Reservations with prepayment may not be subject to any modification and/or cancellation. The amounts paid in advance that is the deposit will not be refunded. In this case, it is mentioned in the conditions of sale of the rate. When the conditions of sale of the reserved rate allow it, the cancellation of the reservation can be made directly with the establishment, whose telephone contact details are specified on the confirmation of the reservation sent by email. All reservations are nominative and cannot under any circumstances be transferred to a third party, whether free of charge or for a fee.
As a reminder, cancellation is free up to 48 hours before the customer's arrival day. Beyond this deadline, the amount of the reservation is charged at 100%.


5. CONSUMPTION OF THE SERVICE

The customer accepts and agrees to use the room as a good father. Also, any behavior contrary to good morals and public order will lead our hotel to ask the customer to leave the establishment without any compensation and/or without any refund if a payment has already been made. In the event that no payment has yet been made, the customer must pay the price of the nights consumed before leaving the establishment.
The customer accepts and agrees to respect the Internal Regulations of our hotel. In the event of non-compliance by the customer with one of the provisions of the Internal Regulations, our hotel will be obliged to invite the customer to leave the establishment without any compensation.
The room is no longer cleaned after 12:30 for stays of more than one night.
Hôtel Céleste offers free WIFI access. The Customer agrees not to use its IT resources for the purposes of reproduction, representation, making available or communication to the public of any property protected by copyright or related rights without the authorization of the holders of these rights or in violation of their rights. The access code to the hotel's wifi must be requested from reception.


6. LIABILITY

The photographs presented on our hotel's website are not contractual. Even if all the best efforts are made to ensure that the photographs, graphic representations and texts reproduced to illustrate our hotel presented give as accurate an overview as possible of the accommodation services offered, variations may occur, in particular due to changes in furniture or possible renovations.
Our hotel cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to a third party, due to the customer, in particular the unavailability of the internet network, inability to access the website, external intrusion, computer viruses or in the event of prepayment not authorized by the cardholder's bank.
Our site contains links to other websites over which we have no authority. Our hotel is not responsible for the content of such third-party sites that you decide to visit by clicking on a link from our site.
Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the reservation at the customer's expense, without prejudice to any civil or criminal action against the latter.


7. DELOCATION

In the event that, for a reason beyond its control, our hotel is unable to fulfill the reservation made, it will make its best efforts to relocate you at its expense in a hotel of at least an equivalent category located nearby.


8. COMPLAINTS

Complaints relating to the non-performance or poor performance of hotel services must, under penalty of foreclosure, be brought to the attention of our company in writing within eight days after the departure date of the hotel directly to the hotel or to the Customer Service contact details indicated above.


9. PRICES

The prices relating to the reservation of services are indicated before and during the reservation.
The prices indicated are per room for the number of person(s) and the selected date.
The prices are confirmed to the customer in the amount inclusive of tax, in the commercial currency of the hotel (which in some cases may be different from the local currency of the hotel), and are only valid for the duration indicated on the Site.
If the debit at the hotel is made in a currency other than that confirmed on the reservation, the exchange fees are the responsibility of the customer.
All reservations, regardless of their origin, are payable in the local currency of the hotel, unless special provisions are indicated on site.
Unless otherwise stated on the Site, additional services (half-board, full-board, etc.) are not included in the price. Unless otherwise stated on the Mobile Services, breakfast is included in the price.
The tourist tax, shown on the rates page, is to be paid directly on site to the hotel except in the case of an online prepayment where this amount may be included.
Prices take into account the VAT applicable on the day of booking and any change in the rate applicable to VAT will be automatically reflected in the prices indicated on the billing date.
Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the billing date.
Conversion into foreign currency is given for information purposes only and is not contractual. Only the currency confirmed at the time of booking is guaranteed (if this currency is different from that used at the hotel, any possible charging fees will remain the responsibility of the customer).
If a rate requires payment to be made at the hotel upon arrival or departure of your stay, and the customer's currency is not the same as that of the hotel, the rate charged by the hotel may be different from that communicated at the time of booking, taking into account possible changes in exchange rates between the booking date and the dates of your stay at the hotel.
Our hotel, when confirming the customer's booking, will indicate the total amount of the booking.
Rates may be increased by various taxes depending on the city/country. The Customer agrees to pay the various taxes, without any dispute to our hotel.


10. PAYMENT

The payment service provider is solely authorized and responsible for the choice of bank cards accepted as a method of payment for a booking on the site.
By providing their bank details, the Customer accepts in advance and unconditionally that our hotel will proceed with the secure transaction. The Customer therefore authorises his bank to debit his current account for the records or statements sent by our hotel or by any company designated by him, even in the absence of invoices signed by the account holder.
An invoice will be issued to the customer at the time of check-out.
In the event that, for any reason (opposition, refusal by the issuing centre, etc.), the debit of the amounts owed by the customer proves impossible, the reservation will not be recorded by our hotel.
The amount owed by the customer is the amount indicated on the booking confirmation sent by e-mail to the customer.
Payment will be made, according to the rate appearing in the General Terms and Conditions, either directly at the hotel, on site, or in prepayment.
In the event that no payment has yet been made, the customer must pay the price of the nights consumed before leaving the establishment.
Our hotel reserves the right to refuse any reservation in the event of an existing dispute with the customer, in particular in the event of: total or partial non-payment of a previous reservation by the customer, in cases where a payment dispute remains, refusal of authorization of payment by credit card of non-payment or partial payment, if the customer has engaged in fraudulent activity, or for any other legitimate reason. The responsibility of our hotel can then in no case be engaged in this regard.
At the time of prepayment, the amount that is debited at the time of booking includes: the price of accommodation, taxes related to accommodation, the price of catering if meals have been chosen, taxes related to catering and any other additional services selected by the customer.
In the case of a rate subject to online prepayment, the amount paid in advance, which is the deposit, is debited at the time of booking.


11. Cancellation or no-show at the hotel (No-show)

The cancellation conditions and the consequences of the customer's no-show at the hotel depend on the rate chosen by the customer, and are described in the General Terms and Conditions of Sale (no-show).



12. RESPECT FOR PRIVACY


1. The Customer is informed on each of the personal data collection forms, of the mandatory or optional nature of the responses by the presence of an asterisk.


2. In the absence of information identified as mandatory, Hôtel Céleste may not be able to record a reservation and manage the latter's complaints.


3. The information processed is intended for Hôtel Céleste and its partners (in particular the online payment provider).


4. As part of pre-contractual measures for the reservation or execution of the hotel reservation contract, the Hotel and its partners may, each for their part, be recipients of identity data, personal and professional life data, economic and financial information for the purposes of hotel reservations, complaints management, etc.


5. The Customer authorizes Hôtel Céleste to communicate their personal data to third parties provided that such communication is compatible with the performance of the operations incumbent on Hôtel Céleste under these general terms and conditions.


6. In particular, when paying online, the Client's bank details must be transmitted by the payment service provider to the Hotel's bank, for the execution of the hotel reservation contract. However, the Client consents to this transfer necessary for the execution of his reservation. The payment service provider, in its capacity as a professional, has undertaken to Hôtel Céleste to take all security measures and respect the confidentiality of data for said data transfers.


7. The Client has the right to object, free of charge, to the use of his data for prospecting purposes, in particular commercial. In accordance with the Data Protection Act of 6 January 1978, he also has the right to object for legitimate reasons, to query, access and rectify data concerning him by writing to contact@celeste-hotel.fr.
8. In accordance with Article L223-2 of the Consumer Code, the customer is informed of the possibility of registering free of charge on the BLOCTEL telephone canvassing opposition list at the address www.bloctel.gouv.fr/



13. PROOF AGREEMENT

E-mails will be valid between the parties, as will the automatic recording systems used on the Site, in particular with regard to the nature and date of the reservation.
By express agreement, electronic communications are considered by our hotel and the Customer as having probative value equivalent to that of written documents.
Our computer records, kept under reasonable security conditions, will provide proof of communications, reservations and payments made.


14. FORCE MAJEURE

Force majeure means any event external to the parties that is both unforeseeable and insurmountable and prevents either the customer or our hotel from fulfilling all or part of the obligations set out in the contract. Are considered as cases of force majeure or fortuitous events those usually recognized by the case law of the French Courts and Tribunals.
Neither party may be held liable to the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party bears the cost of the resulting costs.


15. SETTLEMENT OF DISPUTES

These General Terms and Conditions of Sale are governed by the law of the country of the establishment without hindering any mandatory protective provisions that may be applicable in the country of residence of consumers. Generally speaking, in the event of a dispute, only French law applies and the French courts have sole jurisdiction. In the event of an unresolved dispute, after contacting the customer service of our establishment, and in the absence of a satisfactory response within 1 month, the customer may contact :
1. The Consumer Mediator, within one year from the date of the written complaint by registered mail.
   BAYONNE MEDIATION
   32 rue du Hameau
   64200 BIARRITZ
   www.bayonne-mediation.com.
2. A system also exists at European level through a European dispute platform. You can access it via the following link: ec.europa.eu/consumers/odr



16. ENTIRETY

These General Terms and Conditions of Sale, the terms and conditions of sale of the rate reserved by the customer, and the booking voucher or request express the entirety of the obligations of the parties. No general or specific conditions communicated by the customer may be incorporated into these general terms and conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the booking voucher or request (including the specific conditions of the rate reserved) and these general terms and conditions. In the event of a contradiction between the booking voucher and the general terms and conditions, the provisions appearing on the booking voucher will be the only ones applicable for the obligation in question. These general terms and conditions of sale via the internet may be modified and/or supplemented at any time by the establishment. In this case, the new version of the general terms and conditions of sale via the internet will be posted online by the establishment. As soon as it is posted online, the new version of the general terms and conditions of sale via the internet will automatically apply to all customers.


17. RIGHT OF WITHDRAWAL

The right of withdrawal does not apply to hotel accommodation provided for in Article L.221-28 12° of the Consumer Code described in Article L. 221-28 of the Consumer Code.